Company
Employment
Great Lakes Brewing Company looks at Human Resources not as a cost to control but as an asset to grow. The company believes in the principles of sustainability: to provide social, environmental and financial returns, the so-called "triple bottom line". The social bottom line begins with employees for whom we seek to provide a positive work experience.
A Great Place To Work
Great Lakes Brewing Company offers competitive compensation and benefits including medical, dental, vision, 401(k), profit sharing, a performance based incentive program, paid holidays, paid vacation, personal time off and an employee discount program. In addition, there is a 7% pay differential for 2nd shift and a 10% pay differential for 3rd shift Brewery employees. In return, GLBC asks for solid and reliable employees dedicated to their work and committed to the quality standards set in all areas.
Equal Employment Opportunity
In order to provide equal employment to all individuals, employment practices will not be influenced or affected by an applicant's race, color, creed, religion, sex, national origin, age, veteran status or disability that can be reasonably accommodated without undue hardship.
CURRENT OPENINGS:
STORE CLERK
Great Lakes Brewing Company is seeking a detail orientated, self-starter to assume a Part-Time Store Clerk position. Position reports to the store supervisor.
REQUIREMENTS:
- Solid verbal communication skills
- Exceptional interpersonal and customer service skills
- Ability to stay organized under pressure and make spontaneous decisions
- Ability to manage multiple tasks and troubleshoot when necessary
- Detail oriented
- Experience in retail or food service establishments
- Experience with Microsoft Office and customer management databases
- Flexible scheduling with majority of hours during nights and weekends
RESPONSIBILITIES:
- Count and balance cash drawer
- Straighten and fold merchandise
- Restock shelves from in house supplies
- Dust all shelves, clean all glasses, including windows, shelves and counter, empty waste basket and vacuum throughout shift
- Check for soiled, ripped, chipped, broken, etc. merchandise and remove from shelves, tag reason for it removal, record reason in inventory log and report to Store Supervisor
- Check and update all price tags
- Count beer every morning and report discrepancies to Store Supervisor
- Check beer expiration dates to ensure proper rotation
- Check par levels and submit complete bill of lading
- Confirm received inventory, record in weekly inventory log and restock shelves
- Price tag all received merchandise
- Assist Store Supervisor with monthly inventory
- Receive and deliver all mail and UPS deliveries
- Answer telephone and take reservations when Receptionist is unavailable
- Customer data entry when necessary
- All other tasks deemed appropriate
To apply, please email resume and cover letter to hr2@greatlakesbrewing.com. No phone calls will be accepted. Qualified candidates will be called for an interview.
SERVER MANAGER
REQUIREMENTS:
- Associate’s or Bachelor’s degree in related field preferred
- Minimum two years of experience in the restaurant/hospitality industry
- Prior management experience required
- Ability to lead a team
- Ability to manage multiple tasks and projects
- Dedication to ensuring excellent service
- Creative problem-solving skills
- Eye for detail as it pertains to event production
- Willingness to work flexible hours including nights and weekends
RESPONSIBILITIES:
Personnel and Training:
- Responsible for scheduling, training, development and discipline of the server, host and Fatty Wagon and tour guide staff
- Educates the server staff about new offerings and menu changes
- Conducts daily Q-Time meetings with staff
- Responsible for maintaining all service standards during their shift, including the host staff, the bar staff and the service staff
- Completes the manager log at the end of the shift and updates the contact book
- Audits labor at the end of each shift to make sure everyone is properly clocked in and out
- Responsible for maintaining all daily and weekly sidework charts
- Conducts evaluations annually with the server, host and tour guide staff
- Conducts interviews for all FOH positions
- Conducts department meetings every six months to revisit policies and procedures and connect with the staff
- Audits uniforms and orders as needed
Customer Experience:
- Responsible for table visits during the shift to make connections with the guest and follow up on service issues. 100% is the standard.
- Rotates throughout the restaurant during peak periods (11:30-1:30, 5:30-8:30)
Event Operation:
- Establishes and maintains organized banquet equipment inventory
- Makes recommendations and research sourcing for the procurement of equipment and supplies as needed
- Provides event hosts with a point of contact leading up to their event, then ensure that they meet a management-level GLBC contact upon arrival
- Ensures the smooth execution of large parties
- Enhances guest service experience at both in-house (marketing) and private events
- Works with Retail Development Manager to establish and maintain event policies; establish and enforce service and table standards for events; establish and maintain the use of a Banquet Event Order book
Physical Plant:
- Responsible for the coordination of major cleaning projects in conjunction with the General Manager
- Assists in the monthly bar inventory
- Establishes pars and ensures we carry a responsible amount of product as directed by the General Manager
Finance and Communication:
- Attends and participates in the weekly manager meeting
- Deposits all monies for uniforms and beer school at the end of the month
- Accurately completes paperwork pertaining to labor and necessary documentation for accounting
To be considered for this position, submit a resume and cover letter including salary requirements to hr2@greatlakesbrewing.com. No phone calls please.
Great Lakes Brewing Company is an equal opportunity employer and a drug free workplace.
BUSSER
20-30 hours per week Monday through Saturday
PRIMARY RESPONSIBILITIES:
Clears and cleans all tables, maintains clean side stations, stocks glassware
ESSENTIAL FUNCTIONS AND DUTIES:
- Busses tables and provides guest assistance to servers
- Checks the overall cleanliness of the restrooms on a routine basis
- Maintains a clean and organized work area
- Re-stock service items that support team service (glasses, ice, expo, garnishes, etc.)
- Prepares and or maintains stock (bar garnishes, glasses, beer, etc.) necessary for bartending function
- Empties trash cans when needed
- Assists in transporting bus tubs and dirty dishes to the dish room
- Completes assigned cleaning duties
- Cleans glassware throughout shift
QUALIFICATION STANDARDS:
- Experience working in food service preferred
- Strong organizational skills and work ethic
- Stands during entire shift
- Frequent immersion of hands in water every 20 minutes
- Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant
- Transports glass racks, trash cans, cases up to 30 pounds and kegs frequently
- Demonstrate safe work habits
- Willingness to work flexible hours
PHYSICAL STANDARDS:
- Must be able to stand and exert fast-paced mobility for period up to four (4) hours in length
- Must be able to reach, bend, stoop and frequently lift up to 50 pounds
- Must have good balance and stamina
- Must be able to climb stairs throughout a shift
Please e-mail resume and cover letter to hr2@greatlakesbrewing.com. You may also apply in person during regular business hours (applications will be available from the host). No phone calls will be accepted. Qualified candidates will be contacted for an interview.
Great Lakes Brewing Company is an equal opportunity employer and a drug free workplace.
